Shipping & Returns

Order Processing

We ship orders the same business day they're received whenever possible. Orders placed on weekends or holidays will be processed the next business day. You'll receive an order confirmation email immediately after purchase, followed by a shipment notification with tracking information once your order leaves our facility.

Delivery Times

United States

Standard shipping within the continental US typically takes 7 to 10 business days from the day your order ships. Free shipping is included with 3 and 6 bottle packages.

International Orders

We ship to most international destinations. Delivery times vary by country and local carriers — typically 10 to 21 business days. International shipping fees apply and are calculated at checkout. Please note that customers are responsible for any customs duties, taxes, or import fees levied by their country of destination.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress through the shipping carrier's website. If you don't receive tracking information within 3 business days of your order, please contact our support team.

Shipping Costs

• 2 Bottle Package (Starter): Standard shipping rates apply
• 3 Bottle Package (Most Popular): FREE shipping within the US
• 6 Bottle Package (Best Value): FREE shipping within the US
• International Orders: Shipping rates calculated at checkout

180-Day Money-Back Guarantee

Every Ignitra order is covered by our iron-clad 180-day, 100% money-back guarantee. If you are not completely satisfied with your results, you can return your order — even empty bottles — for a full refund.

How to Request a Refund

1. Contact our support team at support@renewproducts.zendesk.com or call +1 (800) 390-6035 within 180 days of your order date
2. Provide your order number and reason for return
3. You'll receive a Return Merchandise Authorization (RMA) and return shipping address
4. Ship the bottles back at your expense (we recommend a trackable shipping method)
5. Once received, your refund will be processed within 5–10 business days

Refund Terms

• Refunds are issued to the original payment method used at purchase
• Original shipping charges are non-refundable
• Customer is responsible for return shipping costs
• Refunds may take an additional 3–7 business days to appear on your statement, depending on your bank or credit card provider

Lost, Damaged, or Missing Packages

If your package arrives damaged, please take photos and contact us immediately so we can file a claim and arrange a replacement. If your package is marked delivered but you haven't received it, first check with neighbors and your local carrier. If you still cannot locate it after 3 business days, please contact our support team and we'll assist you in resolving the issue.

Order Changes & Cancellations

If you need to change your shipping address or cancel an order, please contact us immediately. Once an order has shipped, we cannot intercept or modify it, but you can still take advantage of our 180-day money-back guarantee after delivery.

Questions?

Our support team is here to help with any shipping or return questions:

Email: support@renewproducts.zendesk.com
Phone: +1 (800) 390-6035